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FitSM0: Overview and vocabulary

FitSM1: Requirements

FitSM2:Objectives_and_activities

FitSM3: Role model

FitSM Guide Identifying Services

FitSM Guide ITSM_documentation_checklist

FitSM_Guide_Specifying_Services

FitSM_Sample_Audit-Plan

FitSM_Sample_Capacity_Plan

FitSM_Sample_Corporate_SLA

FitSM_Sample_Service_Management_Policy

FitSM_Sample_Service_Portfolio_Catalogue

FitSM_Template_Service_Portfolio_Catalogue

FitSM_Template_Basic_Service_Report

FitSM_Template_Procedure

FitSM_Template_Process_definition

FitSM_Template_Service_design_and_transition_package

FitSM_Template_SLA

FitSM-6-Capability-Maturity-Assessment


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