| File | Title |
|---|---|
FitSM-0: Overview and vocabulary | |
| FitSM-1: Requirements | |
FitSM-2:Objectives_and_activities | |
FitSM-3: Role model | |
FitSM Guide Identifying Services | |
FitSM Guide ITSM_documentation_checklist | |
FitSM_Guide_Specifying_Services | |
FitSM_Sample_Audit-Plan | |
| FitSM_Sample_Capacity_Plan | |
FitSM_Sample_Corporate_SLA | |
FitSM_Sample_Service_Management_Policy | |
FitSM_Sample_Service_Portfolio_Catalogue | |
| FitSM_Template_Service_Portfolio_Catalogue | |
FitSM_Template_Basic_Service_Report | |
FitSM_Template_Procedure | |
FitSM_Template_Process_definition | |
FitSM_Template_Service_design_and_transition_package | |
FitSM_Template_SLA | |
| FitSM-6-Capability-Maturity-Assessment | |
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