Date: Fri, 29 Mar 2024 10:14:44 +0100 (CET)
Message-ID: <694639006.414.1711703684066@czmuims01.ops.egi.eu>
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The following criteria are those currently used by EOSC-hu=
b to understand which services should be onboarded. These crite=
ria are still under development, by our team in the EOSC-hub project and EO=
SC Portal collaboration, but also at a larger scale by the EOSC Executive B=
oard appointed by the European Commission. The EOSC Executive Board may def=
ine broader criteria in future, but these are the current criteria we are u=
sing.
- It must be an actual service
- It must be a service according to the IT Service Management defin=
ition [1]. It should be an ongoing activity offered =E2=80=98live=E2=80=99 =
to customers. This may be an IT service, or a human service (e.g. training,=
consultancy).
- It may not be a research product, for instance, a document, a dat=
aset or a piece of software.
- The Service must be coherent. It must be available and offer valu=
e on its own. It may not be only a feature of a larger service.
- Service must meet at least one of:<=
/span>
- The service must be targetted to the research community
- The service must be provided by the research community
- The service comes from an EOSC related H2020 funded project=
span>
- The service is part of a procurement framework targeting research=
ers.
- The service must be both available in Europe and available in a E=
uropean language. See http=
s://europa.eu/european-union/about-eu/eu-languages_en
- The required fields in the Service Description Template must be f=
illed, including required linked information.
- URLs must be Fully Qualified Domain Names (FQDN)
- The provider must agree to periodically update their data to keep it cu=
rrent (to be covered in Provider agreement, TBC)
- Key information must be in English
- The SDT must be in English
- The basic information in the User Interface for the service must =
be available in English
- Privacy statements, terms of use and SLA/SLS must be available in=
English. Other documentation may be in native language only. <=
/li>
- The Helpdesk must be able to answer queries in English at a minim=
um.
[1] Definition according to FitSM-0 - Service: Way to provide =
value to customers through bringing about results that they want to achieve=
Note: In the context of the FitSM standard series, when referring to servi=
ces, usually IT services are meant. From https://=
www.fitsm.eu/download/280/
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