Name Size Creator Creation Date Labels Comment  
Microsoft Excel Spreadsheet FitSM-6-Capability-Maturity-Assessment-v2.0.xlsx 142 kB Malgorzata Krakowian 2018 Jun 27 13:16
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Microsoft Word Document FitSM_Template_SLA_1.0.docx 156 kB Malgorzata Krakowian 2018 Jun 27 13:15
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Microsoft Excel Spreadsheet FitSM_Template_Service_Portfolio_Catalogue_v1.0.xlsx 79 kB Malgorzata Krakowian 2018 Jun 27 13:15
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Microsoft Word Document FitSM_Template_Service_design_and_transition_package_1.1-final.docx 175 kB Malgorzata Krakowian 2018 Jun 27 13:15
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Microsoft Word Document FitSM_Template_Process_definition_v1.0.docx 163 kB Malgorzata Krakowian 2018 Jun 27 13:15
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Microsoft Word Document FitSM_Template_Procedure_v1.0.docx 156 kB Malgorzata Krakowian 2018 Jun 27 13:15
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Microsoft Word Document FitSM_Template_Basic_Service_Report_1.0.docx 160 kB Malgorzata Krakowian 2018 Jun 27 13:14
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Microsoft Excel Spreadsheet FitSM_Sample_Service_Portfolio_Catalogue_v1.0.xlsx 80 kB Malgorzata Krakowian 2018 Jun 27 13:14
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Microsoft Word Document FitSM_Sample_Service_Management_Policy_v1.0.docx 162 kB Malgorzata Krakowian 2018 Jun 27 13:14
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Microsoft Word Document FitSM_Sample_Corporate_SLA_v1.0.docx 151 kB Malgorzata Krakowian 2018 Jun 27 13:14
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Microsoft Word Document FitSM_Sample_Capacity_Plan_v1.docx 368 kB Malgorzata Krakowian 2018 Jun 27 13:13
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Microsoft Word Document FitSM_Sample_Audit-Plan_v1.0.docx 193 kB Malgorzata Krakowian 2018 Jun 27 13:13
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PDF File FitSM_Guide_Specifying_Services_v1.0.pdf 327 kB Malgorzata Krakowian 2018 Jun 27 13:13
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PDF File FitSM_Guide_ITSM_documentation_checklist_1.0.pdf 1.00 MB Malgorzata Krakowian 2018 Jun 27 13:12
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PDF File FitSM_Guide_Identifying_Services_v1.0.pdf 309 kB Malgorzata Krakowian 2018 Jun 27 13:12
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PDF File FitSM-3_Role_model.pdf 1.19 MB Malgorzata Krakowian 2018 Jun 27 13:11
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PDF File FitSM-2_Objectives_and_activities_v2.2.pdf 1.27 MB Malgorzata Krakowian 2018 Jun 27 13:11
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PDF File FitSM-1_Requirements.pdf 846 kB Malgorzata Krakowian 2018 Jun 27 13:10
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PDF File FitSM-0_Overview_and_vocabulary.pdf 444 kB Malgorzata Krakowian 2018 Jun 27 13:10
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