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• There are users who are making real use of the service and rely on it for their work.

• Service documentation for end-users exists and is made available.

• An acceptable use policy/terms of use is in place.

• An acceptable use policy/terms of use/SLA is in place, with service level targets defined and delivered service level targets periodically reported to the customer.  The existence of an SLA implies the following:

Basic (e.g. port up) and functional monitoring in place

• Evidence that the service is being delivered in a way consistent with user expectations

• Provision is made for user support, with response to incident and problem management

is as per SLA

TRL 9

EC description: "Actual system proven in operational environment"

• All requirements of TRL 8 are met.

• Customer feedback is gathered and documented. The service has been in a production state and relied upon by users for at least 1 year and evidence is provided to show this.

• There are quantitative outputs as a direct result of the service usage.SLA is in place and monitored